At Best West Auto Parts, our goal is simple: the right part, first time. If something isn't right with your order, we'll work with you to sort it out quickly and fairly. This page explains how we handle returns, exchanges, refunds and warranty claims.

This policy works alongside your rights under the Australian Consumer Law and never reduces them.

Business Name: Best West Auto Parts
Head Office: 6 Cossom Place, Bayswater WA 6053, Australia
ABN: 99 632 729 787
Email: sales@bestwestautoparts.com.au
Phone: (08) 9370 3629

1. When You Can Return an Item

We will accept a return in these situations:

• The part is faulty, defective or was damaged before it reached you.
  
• We sent you the wrong part.
  
• You changed your mind or ordered the wrong part, and we have agreed to take it back (see Section 5).

2. Important Timeframes

3. How to Request a Return

1. Get in touch first. Email us at sales@bestwestautoparts.com.au, call (08) 9370 3629, or use the Contact Us page on our website.
   
2. Tell us what happened. Please include your name, phone number or email, invoice or order number, the part name or number, a short description of the problem, and clear photos where they help.
   
3. Wait for our approval. We'll review your request and send you return instructions. Please don't send anything back until we've confirmed.
   
4. Return the part. Send or drop off the item as instructed, along with proof of purchase such as your tax invoice, receipt or packing slip.

4. Faulty, Damaged or Incorrect Parts

If we supplied a part that is faulty, damaged or wrong, we'll put it right at no cost to you.

• Depending on the issue, we will repair or replace the part. If a replacement isn't available, we'll give you a refund.
• If we refund you for a faulty or damaged item, we'll also refund any packaging and delivery charges you paid on the original order.
• Please hold on to all original packaging until your claim has been finalised.
• No restocking fee applies to faulty, damaged or incorrectly supplied parts.

5. Change-of-Mind Returns

We aren't required to accept returns for change of mind, but we're happy to consider them case by case. If we approve your request, these conditions apply:

• Where you bought it: the part must have been purchased directly from Best West Auto Parts.
  
• Timeframe: it must reach us within 30 days of the date you received it.
  
• Condition: unused, not fitted, in resaleable condition and in its original, undamaged packaging.
  
• Paperwork: your invoice or order number must be included.
  
• Restocking fee: a fee of at least 20% of the invoice value (GST inclusive) will be deducted.
  
• Freight: return shipping costs are paid by you.
  
• Special orders: parts ordered in or sourced especially for you cannot be returned for change of mind.

6. How Refunds are Paid

Once your return arrives and we've inspected it, approved refunds go back to the payment method you originally used. Your bank or card provider may take a few business days to show the funds in your account.

7. Packaging and Freight

Once your order leaves our premises, responsibility for loss or damage in transit passes to you. When sending a part back, please pack it securely so it reaches us in the same condition it left you. We recommend using a tracked delivery service.

8. Warranty

• Warranty periods are as listed on our website, your invoice or the manufacturer's documentation.
  
• Unless the law requires otherwise, warranty claims don't include labour, fitting, removal or freight costs.
  
• Warranty may not apply where a part has been fitted incorrectly, misused, modified or damaged in an accident.
  
• If you think a part is defective, contact us straight away so we can help.

9. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page is intended to limit or override those rights.

10. Questions? We're here to help

If you have a question about a return, exchange, refund or warranty claim, our team is happy to help. Please have your invoice or order number ready when you contact us.

Email: sales@bestwestautoparts.com.au
Phone: (08) 9370 3629
Visit us: 6 Cossom Place, Bayswater WA 6053