Tested and Warranty-Backed Used Car Parts. Pick-up Available.
Best West Auto Parts dispatches tested used, reconditioned and new car parts from our Bayswater warehouse in Perth to customers right across Australia. Below you'll find how we send orders, what to expect on timing, and how we deal with oversized freight, tracking and anything that goes wrong along the way.
Orders are sent Australia wide. You're also welcome to collect in person from our Bayswater premises during business hours.
Transit estimates appear at checkout and differ depending on the carrier, the service level and where the part is headed. Treat these as estimates rather than commitments. Regional and remote destinations sit outside standard timeframes.
Choose Pickup during checkout and hold off on coming in until we message you to say the order is packed and waiting. Bring photo identification along with your order confirmation.
6 Cossom Place, Bayswater, WA 6053
A tracking link is emailed to you the moment your consignment is handed over. Scan data sometimes takes a few hours to appear in the carrier's system after the first movement, so an empty tracking page early on isn't a cause for concern.
Choosing Authority to Leave means the driver can leave your parcel at the delivery address without anyone signing for it. From the point the carrier records the item as delivered, it becomes your responsibility.
Freight consignments are delivered to the kerb. If you'll need a tail-lift truck, have restricted site access, or want a booked delivery window, let us know before we dispatch so the right service can be quoted.
Where an order contains several items, we may send them as separate consignments rather than holding everything back for one shipment. Each consignment comes with its own tracking.
Parts are packed to survive the trip. Please look over the consignment as soon as it arrives. If the outer packaging shows damage, point it out to the driver where you can, and photograph it before you open anything.
Get in touch quickly if something arrives damaged or appears to have gone missing. Send your order number, tracking details and photos, and we'll take it up with the carrier and get it sorted as fast as we can.
In line with our Terms and Conditions, ownership of the goods passes to you once payment clears, and risk passes to you at the point we hand the consignment to the carrier.
Take a moment to confirm your delivery address before you pay. Where a carrier can't complete delivery and the consignment needs correcting, redirecting or resending, charges may be passed on.
Our service is built around Australian customers. If you need a part exported, contact us and we'll look at the options and put together a manual quote.
Details on sending something back, swapping it, or making a warranty claim are set out in our Refund and Returns Policy. Returned goods need to be in resaleable condition with proof of purchase, and a restocking fee may apply. Unless the law says otherwise, warranty cover doesn't extend to labour or freight costs.
Got a question about freight or a particular order? Email sales@bestwestautoparts.com.au or call 08 9370 3629 and have your order number handy.
Mon–Fri 8:00 am – 5:00 pm | Sat 8:00 am – 1:00 pm